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Making a Reservation 

How do I reserve my room?

Is it safe to use my credit card?

What credit card types are accepted for guarantee/deposit?

Can I specify where I would like my room located (preferred floor, etc.)?

Is the room rate per person or per night?

What about the special discounts?

I should receive a discounted rate. How do I get this?

Is there a waiting list for sold out hotels?

 

Confirming a Reservation

What happens when I make a reservation?

How long will it take GCI to respond to my reservation request?

How do I check on my request for a lodging?

I don't have long to wait for a confirmation. What can I do?

When will my reservation be at the hotel?

Once I have made my reservation, will I receive any written confirmation from the hotel?
 

Canceling a Reservation

What is the cancellation policy on my reservation?

How do I cancel a reservation?

 

Miscellaneous

What type of customer service is offered?

Is there a hotel shuttle service to/from the airport?

Is parking available? Free parking? Long-term parking?

What if there will be more than two adults in the room?

Our children will be with us... do they stay free?

Are rollaway beds/cribs available?
What are the directions to the hotel?
What if I find a lower price after booking?

 

 



Making a Reservation

How do I reserve my room?

Our reservation process is very simple. Select or enter the desired Expo or Congress that you wish to visit, (See list of events) enter the dates of arrival and departure, and enter the number of guests. Click the Search button.

A list of hotels will appear on the screen. For more information, click the name of the property or the Hote Information link.

After room types and rates are returned to your screen, you will be able to choose the rate you desire by reading the room information in the center of the screen, then clicking on the Select button on the right side of the screen.

After you have selected your desired room type, you will be taken to a "Secure Reservation Request" form. Then you will need to review the "Reservation Information" on the left and fill in the blanks on the "Guest Information" section. Be sure your name and email address are spelled correctly.

After you fill out all of the needed information, press the "Book It" button.
If further correspondence is necessary prior to confirming the reservation, a Customer Care agent will reply back to you with an email within 2 to 4 hours.
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Is it safe to use my credit card?

Yes. We take this matter very seriously. To ensure your security, GCI utilizes a secure commerce server, which encrypts the credit card number and encodes it into a non-usable form.
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What credit card types are accepted for guarantee/deposit?

The card types accepted for guarantee/deposit will be listed in the Info section of the hotel description,
but normally are Visa, Master Card and American Express.
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My credit card number is correct, but the hotel is not accepting it. Why?

There are a few possibilities:

* Your card type is not accepted at the hotel.
* The card expiration date precedes the reservation date.
* There is a computer error.
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Can I specify where I would like my room located (preferred floor, etc.)?

If special requests are accepted by the lodging, a section will appear on the Reservation Form to insert such requests and submit them to the hotel. The hotel staff will do their best to accommodate special requests. We cannot guarantee that your requests will be granted because they are subject to availability.
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Is the room rate per person or per night?

Rates are quoted on a nightly basis unless otherwise specified. Taxes are not included unless otherwise specified in the detailed Rate Rules. Extra people, children, roll-away beds and incidentals may be subject to additional charges
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What about the special discounts?

Special Internet Rates save you money. Because of the large number of lodging reservations we process, we are able to negotiate special rates with the properties. We guarantee our Special Internet Rates are the lowest you can find. To secure your reservation at this low rate, we require a guarantee method such a credit card, we will not charge to your credit card only will work as a guarantee of the reservation. This ensures you have a room when you arrive so you are not "bumped" or "overbooked." The hotels can charge to your credit card in case of No Show penalty.

Booking a room marked as a Special Internet Rate gives you both savings and security. You can't beat that!

Rather make your Special Internet Rate reservation over the phone?, please call us at our toll free: 1 888 2437 405 or 2437 406 or 52 + (81) 8369 6868..
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I should receive a discounted rate. How do I get this?

The rates displayed are the only rates available to this site for making reservations. These rates may include government, corporate, or senior discounts. Please do not expect to receive such a rate at check-in if you do not make your reservation at GCI, the group rates that we negotiate are only and exclusively to reservations made at the official reservation company selected by the organization committee.
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Is there a waiting list for sold out hotels?

In certain instances, GCI can make reservations at sold out properties. If you want to be placed on a waiting list, you will need to contact the reservation department by phone, the reservation will be place subject to availability and will not be confirm till you receive a confirmation letter form us. We advice you to book in some other hotel so you will have a room book for you in case we do not receive any cancellation.
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Confirming a Reservation

What happens when I make a reservation?

Reservation requests will result in a new screen showing an Itinerary Number, which should be kept and used with any future correspondence with GCI. You may also be quoted a Confirmation Number. Additionally, all reservations will be followed up within 2 to 24 hours with an email using the same Itinerary Number and, if available, a Confirmation Number.
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How long will it take GCI to respond to my reservation request?

All reservation requests will result in a new screen showing an Itinerary Reservation requests will result in a new screen showing an Itinerary Number, which should be kept and used with any future correspondence with GCI. Additionally, all reservations will be followed up with an email within 2 to 24 hours using the same Itinerary Number with the status of your reservation.
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How do I check on my request for a lodging?

You may view your reservation using the "View/Cancel Reservation" link. Always feel free to contact us with any inquiries regarding your request. For fastest service, please include your "Booking Number" which you will receive after you submit your booking.
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I don't have long to wait for a confirmation. What can I do?

Typically, most lodging reservations are made in real time and your confirmation should only take a few minutes. You will be notified of the status of your reservation within 2 to 24 hours. However, there can be delays. In such cases, you will receive an email from us without a confirmation number. When we receive the confirmation number from the property, it will be emailed to you. If there is a special request or rate change associated with your reservation, the request will be sent to a Customer Care agent for processing. You may contact us directly at reservaciones@gci-mexico.com.
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When will my reservation be at the hotel?

Block of rooms reserved for the group:
Your name will not appear at the hotel until 72 hours before your arrival date. Rest assured, the room is booked; however, the hotel just does not know that you will be the person staying in it.

Reservations at the hotel with out Block:
It takes a minimum of 24 hours before your reservation details reach the lodging's computer system. Rest assured, the room is booked; however, the hotel simply has not entered your details into their system yet.
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Once I have made my reservation, will I receive any written confirmation from the hotel?

No. The email confirmation you receive from GCI is all you will need. It displays your Itinerary Number, the hotel information, the rate, confirmation number, and the hotel's cancellation policy.
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Canceling a Reservation

What is the cancellation policy on my reservation?

When you are completing the Secure Lodging Reservation Form, the Cancellation Policy will be provided at the bottom of your form. You can also view the confirmation letter that we send you. These policies will vary from lodging to lodging, so you must read each one carefully. In general, the standard increments are that you must cancel the room(s) by 24, 48, or 72 hours prior to your specified arrival; however, these are just general guidelines and the specific policy of the property will prevail. If you cancel before the deadline, generally you will not be charged a penalty. Canceling after the stated period will result in a cancellation penalty fee or No Show usually one night's stay including tax. Some reservations are non-refundable and cannot be cancelled after booking. Please read the specific cancellation policy provided for each property on the site and in any emails regarding your reservation.
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How do I cancel a reservation?

You can send us an e-mail to the reservation department at reservaciones@gci-mexico.com or call us to our toll free number 1 888 2437 405 or 2437 406 or 52+ (81) 8369 6868. You will need to provide your confirmation number or reservation request number.
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Miscellaneous

What type of customer service is offered?

After submitting your reservation request, you will be provided with an email address to use to make inquires about your request. Our qualified and friendly agents are available from 9 a.m to 7 p.m. Monday to Friday and Saturday form 10 to 2 pm. central time to answer your questions. All you have to do is ask.
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Is there a hotel shuttle service to/from the airport?

Most of the hotels in Mexico do not offered shuttle service to and form the airport. However it the hotel offers shuttle service from the airport it will be posted at your mail confirmation.
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Is parking available? Free parking? Long-term parking?

Most hotels offer free parking to their guests, although some may charge. Long-term parking is offered at the discretion of the property.
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What if there will be more than two adults in the room?

Most hotels allow additional guests to stay in the rooms at a charge (usually between $10.00-$40.00 per person). Some hotels and most vacation rentals have a limit on how many people can stay in a room.
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Our children will be with us... do they stay free?

Usually children under 12 years of age stay for free in their parent's room using the existing bedding. The age requirement differs depending on the specific hotel's policy.
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Are rollaway beds/cribs available?

Most hotels offer rollaway beds and cribs (typically at a charge- $10.00-$40.00 each). Some may have restrictions on what room types will allow rollaway beds.
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What are the directions to the hotel?

The location information of the hotel is sometimes listed on the Lodging Information page. This can identify the distance from the hotel to certain landmarks or the airport. We will include the address in the confirmation email.
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What if I find a lower price after booking?

Hotel reservations booked through GCI are guaranteed to be the lowest rate. If there is a lower rate available for the same dates and the same hotel, you must contact us within 24 hours of booking your reservation. We will cancel the reservations without penalty. This guarantee only applies to rate indicated as "Group Rates." It does not apply to special events such as New Years, etc.
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