Making a Reservation
How do I reserve my room?
Our reservation process is very simple.
Select or enter the desired Expo or Congress that you wish
to visit, (See
list of events) enter the dates of arrival and
departure, and enter the number of guests. Click the Search
button.
A list of hotels will appear on the screen.
For more information, click the name of the property or the
Hote Information link.
After room types and rates are returned to
your screen, you will be able to choose the rate you desire
by reading the room information in the center of the screen,
then clicking on the Select button on the right side of the
screen.
After you have selected your desired room
type, you will be taken to a "Secure Reservation Request"
form. Then you will need to review the "Reservation Information"
on the left and fill in the blanks on the "Guest Information"
section. Be sure your name and email address are spelled correctly.
After you fill out all of the needed information,
press the "Book It" button.
If further correspondence is necessary prior to confirming
the reservation, a Customer Care agent will reply back to
you with an email within 2 to 4 hours.
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Is it safe to use my credit card?
Yes. We take this matter very seriously.
To ensure your security, GCI utilizes a secure
commerce server, which encrypts the credit card number and
encodes it into a non-usable form.
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What credit card types are accepted for
guarantee/deposit?
The card types accepted for guarantee/deposit
will be listed in the Info section of the hotel description,
but normally are Visa, Master Card and American Express.
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My credit card number is correct, but the
hotel is not accepting it. Why?
There are a few possibilities:
* Your card type is not accepted at the hotel.
* The card expiration date precedes the reservation date.
* There is a computer error.
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Can I specify where I would like my room
located (preferred floor, etc.)?
If special requests are accepted by the
lodging, a section will appear on the Reservation Form to
insert such requests and submit them to the hotel. The hotel
staff will do their best to accommodate special requests.
We cannot guarantee that your requests will be granted because
they are subject to availability.
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Is the room rate per person or per night?
Rates are quoted on a nightly basis unless
otherwise specified. Taxes are not included unless otherwise
specified in the detailed Rate Rules. Extra people, children,
roll-away beds and incidentals may be subject to additional
charges
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What about the special discounts?
Special Internet Rates save you money. Because
of the large number of lodging reservations we process, we
are able to negotiate special rates with the properties. We
guarantee our Special Internet Rates are the lowest you can
find. To secure your reservation at this low rate, we require
a guarantee method such a credit card, we will not charge
to your credit card only will work as a guarantee of the reservation.
This ensures you have a room when you arrive so you are not
"bumped" or "overbooked." The hotels can
charge to your credit card in case of No Show penalty.
Booking a room marked as a Special Internet
Rate gives you both savings and security. You can't beat that!
Rather make your Special Internet Rate reservation
over the phone?, please call us at our toll free: 1 888 2437
405 or 2437 406 or 52 + (81) 8369 6868..
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I should receive a discounted rate. How
do I get this?
The rates displayed are the only rates available
to this site for making reservations. These rates may include
government, corporate, or senior discounts. Please do not
expect to receive such a rate at check-in if you do not make
your reservation at GCI, the group rates that we negotiate
are only and exclusively to reservations made at the official
reservation company selected by the organization committee.
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Is there a waiting list for sold out hotels?
In certain instances, GCI can make reservations
at sold out properties. If you want to be placed on a waiting
list, you will need to contact the reservation department
by phone, the reservation will be place subject to availability
and will not be confirm till you receive a confirmation letter
form us. We advice you to book in some other hotel so you
will have a room book for you in case we do not receive any
cancellation.
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Confirming a Reservation
What happens when I make a reservation?
Reservation requests will result in a new
screen showing an Itinerary Number, which should be kept and
used with any future correspondence with GCI. You may also
be quoted a Confirmation Number. Additionally, all reservations
will be followed up within 2 to 24 hours with an email using
the same Itinerary Number and, if available, a Confirmation
Number.
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How long will it take GCI to respond to
my reservation request?
All reservation requests will result in
a new screen showing an Itinerary Reservation requests will
result in a new screen showing an Itinerary Number, which
should be kept and used with any future correspondence with
GCI. Additionally, all reservations will be followed up with
an email within 2 to 24 hours using the same Itinerary Number
with the status of your reservation.
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How do I check on my request for a lodging?
You may view your reservation using the
"View/Cancel Reservation" link. Always feel free
to contact us with any inquiries regarding your request. For
fastest service, please include your "Booking Number"
which you will receive after you submit your booking.
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I don't have long to wait for a confirmation.
What can I do?
Typically, most lodging reservations are
made in real time and your confirmation should only take a
few minutes. You will be notified of the status of your reservation
within 2 to 24 hours. However, there can be delays. In such
cases, you will receive an email from us without a confirmation
number. When we receive the confirmation number from the property,
it will be emailed to you. If there is a special request or
rate change associated with your reservation, the request
will be sent to a Customer Care agent for processing. You
may contact us directly at reservaciones@gci-mexico.com.
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When will my reservation be at the hotel?
Block of rooms reserved for the group:
Your name will not appear at the hotel until 72 hours before
your arrival date. Rest assured, the room is booked; however,
the hotel just does not know that you will be the person staying
in it.
Reservations at the hotel with out Block:
It takes a minimum of 24 hours before your reservation details
reach the lodging's computer system. Rest assured, the room
is booked; however, the hotel simply has not entered your
details into their system yet.
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Once I have made my reservation,
will I receive any written confirmation from the hotel?
No. The email confirmation you receive from
GCI is all you will need. It displays your Itinerary Number,
the hotel information, the rate, confirmation number, and
the hotel's cancellation policy.
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Canceling a Reservation
What is the cancellation policy on my reservation?
When you are completing the Secure Lodging
Reservation Form, the Cancellation Policy will be provided
at the bottom of your form. You can also view the confirmation
letter that we send you. These policies will vary from lodging
to lodging, so you must read each one carefully. In general,
the standard increments are that you must cancel the room(s)
by 24, 48, or 72 hours prior to your specified arrival; however,
these are just general guidelines and the specific policy
of the property will prevail. If you cancel before the deadline,
generally you will not be charged a penalty. Canceling after
the stated period will result in a cancellation penalty fee
or No Show usually one night's stay including tax. Some reservations
are non-refundable and cannot be cancelled after booking.
Please read the specific cancellation policy provided for
each property on the site and in any emails regarding your
reservation.
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How do I cancel a reservation?
You can send us an e-mail to the reservation
department at reservaciones@gci-mexico.com or call us to our toll free number 1 888 2437 405 or 2437
406 or 52+ (81) 8369 6868. You will need to provide your confirmation
number or reservation request number.
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Miscellaneous
What type of customer service is offered?
After submitting your reservation request,
you will be provided with an email address to use to make
inquires about your request. Our qualified and friendly agents
are available from 9 a.m to 7 p.m. Monday to Friday and Saturday
form 10 to 2 pm. central time to answer your questions. All
you have to do is ask.
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Is there a hotel shuttle service to/from
the airport?
Most of the hotels in Mexico do not offered
shuttle service to and form the airport. However it the hotel
offers shuttle service from the airport it will be posted
at your mail confirmation.
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Is parking available? Free parking? Long-term
parking?
Most hotels offer free parking to their
guests, although some may charge. Long-term parking is offered
at the discretion of the property.
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What if there will be more than two adults
in the room?
Most hotels allow additional guests to stay
in the rooms at a charge (usually between $10.00-$40.00 per
person). Some hotels and most vacation rentals have a limit
on how many people can stay in a room.
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Our children will be with us... do they
stay free?
Usually children under 12 years of age stay
for free in their parent's room using the existing bedding.
The age requirement differs depending on the specific hotel's
policy.
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Are rollaway beds/cribs available?
Most hotels offer rollaway beds and cribs
(typically at a charge- $10.00-$40.00 each). Some may have
restrictions on what room types will allow rollaway beds.
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What are the directions to the hotel?
The location information of the hotel is
sometimes listed on the Lodging Information page. This can
identify the distance from the hotel to certain landmarks
or the airport. We will include the address in the confirmation
email.
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What if I find a lower price after booking?
Hotel reservations booked through GCI are
guaranteed to be the lowest rate. If there is a lower rate
available for the same dates and the same hotel, you must
contact us within 24 hours of booking your reservation. We
will cancel the reservations without penalty. This guarantee
only applies to rate indicated as "Group Rates."
It does not apply to special events such as New Years, etc.
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